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TERMS and CONDITIONS:

Your Acceptance

Please read these Terms & Conditions and Privacy Policy carefully before using this Website or submitting any materials to the site, including but not limited to any photographs. By using and/or visiting this Website and by indicating above, you signify your agreement to these Terms and Conditions. If you do not agree, please do not use this Website. Royalhalo L.L.C. and parents, subsidiaries, related and affiliated entities (collectively, "Royalhalo") reserve the right, in Royalhalo´s sole discretion, to modify, alter or otherwise update these Terms and Conditions and Privacy Policy at any time. Such modifications shall be effective immediately upon posting of the modified Terms and Conditions and Privacy Policy. By using this Website, after we have posted notice of such modifications, alterations or updates, you agree to be bound by the revised Terms and Conditions and Privacy Policy . Royalhalo retains the right to deny access to anyone at its complete discretion for any reason including for violation of any of these Terms and Conditions and Privacy Policy.

How You May Use Our Materials

You may download, use and copy the materials found on the Royalhalo Website for your personal, noncommercial use only, provided that all copies that you make of the material must bear any copyright, trademark or other proprietary notice located on the site which pertain to the material being copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, trademarks, processes or technology described therein. All such rights are retained by Royalhalo, its subsidiaries and/or any third party owner of such rights. You may NOT create framed links to the Royalhalo Website without express written permission from Royalhalo LLC. For specific questions regarding the website or its contents, please contact webmaster@royalhalo.com

Dated Materials

All dated materials contained in the Royalhalo Website were timely and accurate to the best of Royalhalo´s knowledge. However, Royalhalo is not responsible for any misimpressions which may result from the reading of dated material. You should carefully check the dates of issuance of the dated materials contained in the Royalhalo Website.

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

This site is controlled and operated by Royalhalo LLC, 401 North Michigan Ave
Suite 1200 Chicago, Illinois 60611-4204 USA. All material on this site not submitted by users, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Royalhalo or by other parties that have licensed their material to Royalhalo. Material on this site that is owned, operated, licensed or controlled by Royalhalo is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Royalhalo. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Royalhalo ´s copyrights, trademarks and other proprietary rights, and is prohibited.

The Royalhalo company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Royalhalo L.L.C., or its subsidiaries or affiliates. Specifically: The logo, Royalhalo name and design,are trademarks [1] of Royalhalo L.L.C. From time-to-time, there will be additional marks that are the property of Royalhalo L.L.C. which may not be specifically listed. All these marks are referred to collectively as the " Royalhalo names or marks".

You are NOT authorized to use any Royalhalo mark or any Royalhalo  intellectual property in any advertising, publicity or in any other commercial manner without the prior written consent of Royalhalo L.L.C. Requests for authorization should be made to: Office of the General Counsel, Royalhalo LLC, 401 North Michigan Ave Suite 1200 Chicago, Illinois 60611-4204 USA, Attention: Intellectual Property Coordinator. Copyright Infringement.

If you believe that any information or content owned by you has been used on the Royalhalo WebSite in a manner that constitutes copyright infringement, please provide us with a written notice (e-mail is sufficient) that includes an identification of the copyrighted work claimed to have been infringed and the location on the Royalhalo Website where you believe the infringement occurs, as well as your address, telephone number, and e-mail address, and we will remove such content upon verification of your claim. You may send this notice to Royalhalo Copyright Agent, at Webmaster@royalhalo.com or by mail to:

Royalhalo LLC
401 North Michigan Ave Suite 1200
Chicago, Illinois 60611-4204 USA

To be effective, the notification must also include the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2. A description of the copyrighted work that you claim has been infringed;

3. A description of where the material that you claim is infringing is located on the Website;

4. Your address, telephone number, and e-mail address and all other information reasonably sufficient to permit Royalhalo to contact you;

5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

6. A statement by you, made under penalty of perjury that the above information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is alleged to have been infringed.

The Royalhalo Website is operated from a site in the State of Nevada, United States of America. We make no representation that materials found at our site are appropriate or available for use in other locations. If you access our site from other locations, you are responsible for compliance with local laws. All other trademarks are trademarks of their respective owners.

Links

THIS SITE MAY CONTAIN LINKS TO OTHER WEBSITES ("LINKED SITES"). THE LINKED SITES ARE FOR YOUR CONVENIENCE ONLY, AND YOU ACCESS THEM AT YOUR OWN RISK. Royalhalo IS NOT RESPONSIBLE FOR, AND DOES NOT ENDORSE, THE CONTENT OF ANY LINKED SITES WHETHER OR NOT Royalhalo IS AFFILIATED WITH THE SPONSORS OF A SITE. VISITORS TO ANY LINKED SITE ARE URGED AND EXPECTED TO ABIDE BY THE TERMS AND CONDITIONS, TERMS OF USE AND PRIVACY POLICIES OF THAT PARTICULAR LINKED SITE.

License and Website Access

We grant you a limited license to make personal use only of the site. Such grant does not include, without limitation: (a) any resale or commercial use of this site or any of the contents of this site; (b) modification, adaptation, translation, reverse engineering, decompilation, disassembly or conversion into human readable form any of the contents of this site not intended to be so read, including use of or directly viewing the underlying HTML or other code from this site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any of the contents of this site (including any of Royalhalo ´strademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) the collection and use of any product listings or descriptions; (e) making derivative uses of the site and any of the contents of the site; or (f) use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of the Website or to collect any information from the site or any other user of the site.

Children

This site is designed for and intended for use by adults. If you are under 18, you may use this site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this site by children, minors and others under your care. You agree to be responsible for their use of this site.

Electronic Communications

When you visit this site, or send us e-mails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Indemnification

You agree to indemnify, defend and hold harmless, Royalhalo, its subsidiaries and other affiliated companies, advertising and promotion agencies, and all respective officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your participation in this Web site or any violation of these Terms and Conditions. Royalhalo reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Royalhalo in asserting any available defenses.

Disclaimer of Warranties and Liability

THE CONTENT ON SPONSOR'S WEB SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. Royalhalo  AND ITS RELATED AND AFFILIATED ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH, UNDER THE LAWS APPLICABLE TO THIS AGREEMENT, ARE IMPLIED BY LAW AND ARE INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION. NEITHER Royalhalo, NOR ITS AFFILIATED OR RELATED ENTITIES, NOR ANY PERSON INVOLVED IN THE CREATION, PRODUCTION, AND DISTRIBUTION OF THIS SITE WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT SPONSOR OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT THAT YOU VIEW ON THIS SITE IS PROVIDED FOR ENTERTAINMENT AND PROMOTIONAL PURPOSES. SPONSOR DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU EXPRESSLY AGREE THAT USE OF THIS SITE AND SUBMISSION OF MATERIALS IS AT YOUR SOLE RISK. YOU EXPRESSLY AGREE THAT NEITHER Royalhalo, NOR ITS AFFILIATED OR RELATED ENTITIES, NOR ANY OF THEIR RESPECTIVE EMPLOYEES, OR AGENTS, NOR ANY PERSON OR ENTITY INVOLVED IN THE CREATION, PRODUCTION, AND DISTRIBUTION OF THIS SITE ARE RESPONSIBLE OR LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM SUBMISSION OF MATERIALS AND THE USE OR MISUSE OF THIS SITE OR ANY OTHER SPONSOR WEBSITE. BY WAY OF EXAMPLE, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SPONSOR AND RELATED PERSONS AND ENTITIES SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY CLAIM OR DAMAGE ARISING FROM FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION, COMPUTER VIRUS, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO OR ALTERATION OF PERSONAL RECORDS, OR THE RELIANCE UPON OR USE OF DATA, INFORMATION, OPINIONS OR OTHER CONTENT APPEARING ON THIS SITE. YOU (AND NOT Royalhalo) ASSUME THE ENTIRE COST OF, AND RESPONSIBILITY FOR ANY AND ALL NECESSARY SERVICING, REPAIR OR CORRECTION RESULTING FROM YOUR USE OF THIS SITE. IN ADDITION, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT Royalhalo OR ANY ENTITY INVOLVED WITH THIS PROMOTION IS NOT LIABLE OR RESPONSIBLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER SUBSCRIBERS OR THIRD PARTIES.

Jurisdiction Issues

This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Nevada, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Royalhalo bring to enforce this agreement or, in connection with, any matters related to this site shall be brought only in either the state or Federal Courts located in Nevada, and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement, and shall not affect the validity and enforceability of any remaining provisions. This represents the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing, signed by Royalhalo.

Privacy Policy

Royalhalo L.L.C. and its affiliated and related entities (collectively, "Royalhalo," “We” or “Us”) respect the privacy of every individual who visits our websites. This privacy statement covers all sites promulgated by Royalhalo, as well as its subsidiaries and affiliates, and outlines the information that we may collect and how we will use that information. We reserve the right to change this privacy statement at any time by posting a new privacy statement at this location. We will put a notice of any change on our homepage. Therefore, you are responsible for periodically checking the privacy statement for changes.

Information Collection and Use

We will not collect any personally identifiable information about you – such as your name, address, telephone number or e-mail address – unless you provide it to us voluntarily and approve its use.

If you do not want your personally identifiable information collected, please do not submit it to us. When you do provide us with personally identifiable information, we may use that information to better understand your needs and how we can improve our products and services. We may also use that information to contact you, for example, to answer a question or respond to a comment you have submitted. In the case of requests for employment, we will use your information to assess your application, to contact references, and for any other reasonable purposes in connection with your application. However, we will not provide your information to third parties without your consent, except as required by law as explained in the "Information Sharing" section below.

To conduct transactions through our online store (available on some web sites), we may collect certain billing and financial information. Such information may include, without limitation, credit card information. We do not share your financial information with any third party without your consent, except to a court or governmental agency if permitted by law, as authorized by a court of competent jurisdiction or to the limited extent described below under “Certain Third Party Transactions”.

In some cases, we may collect information that is not personally identifiable. Examples of this type of information include the type of Internet browser or computer operating system you use, the date and time you visited our web site, the pages you accessed, and the name of the web site from which you linked to our web site. We use this information to analyze trends and gather broad demographic information for aggregate use. This information is not linked to any personally identifiable information. Please note that if you disable cookies (see next paragraph) you may not be able to access all of the pages or services on the web site.

Certain Third Party Transactions

We may disclose personal information to third parties we engage to provide services that involve data processing on our behalf. Also, if some or all of the assets of our company, including your personally identifiable information, are sold to a third party, such third party will be entitled to use the personal information disclosed by users of this web site, but only in accordance with the terms of this privacy statement.

Security

Our web sites have security measures in place to protect against the loss, misuse and alteration of the information under our control. However, it is not possible to guarantee the security or integrity of information you disclose online since a sufficiently powerful attack from an unauthorized third party could compromise your personally identifiable information.

The nature of our business and the reach of the internet is global. You agree, by submitting your personally identifiable information to us, that we may transfer, process or store it anywhere in the world in accordance with the terms of this privacy statement.

Children's Online Privacy Protection Act

If you are under 13, you may use our site only with involvement of a parent or guardian. We do not intend to collect personal information from children. If your child has submitted personal information and you would like to request that such information be removed, you may contact us in one of the ways indicated below, and we will honor your request.

Links to Non-Royalhalo-Sites

This web site contains links to other web sites hosted and controlled by third parties which we do not control. Please be aware that we are not responsible for the privacy practices of such third party web sites. We encourage you to be aware when you leave our web site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web sites

Return  & Refund policies.

Due to the sensitivity of all our products,: fresh produce,  (fruits & vegetables)
Any Royalhalo company or its affiliates. in all the globe.

DO NOT issue any refunds, either partial or complete, for any advance or down payment on the items purchased or acquired.  But on the cases that the contract expresses the contrary.

We do not accept any sudden cancelation of products in transit, or been delivered either agreed verbally or written in contract or purchase agreement; but the ones followed within the guidelines established by the USDA PACA Good Delivery.

The main reason is:

That all our products are packed fresh since we receive from the customer, the  Purchase Order or we issue a Proforma Invoice accordingly.  And depending on the kind or product, and its country of origin, it takes within 5 to 8 days to process and pack, the proper request, in order to fulfill the complete satisfaction of the quality expected, per product.

For all of which, any cancelation, or change of sizes and ripening state, has to be received trough a proper and prior notice written request, and on a time frame of not less than, 36 hours before harvesting the first batches of produce, or packed fresh, goods.    If we fail on this conditions or agreements, it is for our group of companies and all its affiliates considered as a partial or total loss.

We are also aware that by circumstances or anything related or considered as to force majeur  (severe weather conditions, war, customs regulations, or theft ) for time delivery, either if it is done by inland, air or ocean, or the combination of them all. 

We have the policy to repack, rebook, and/ or reschedule the delivery, in the soonest vessel or way of transit available for this purpose.  Always taking care of quality and respecting the original agreed price. In order to fulfill the original contract or agreement.  And on behalf of our customer´s best interest.

But, in any case that the customer decides to cancel purchase orders, while or after, a scenario of force majeur, or extraordinary conditions.  Without taking in consideration our will to cover all those expenses by duplicated.
And it is on our premises and policies, to deliver the products within time and proper conditions, when the situation is normal to comply.

If we are denied of these premises of delivery, we have a zero return policy on any prior payments of this particular PO,or agreement, and a penalty from 20 to 30% of the total amount of the invoice of each incident.  
Penalty, to be discussed on each case in particular.

Each transaction of our group of companies will be regulated on their particular jurisdictional law, or country.  Only when this is written stated, in the contract or Purchase Order, prior notice.  Otherwise we will take our usual Jurisdiction.

As per the State of Nevada and Illinois.

There is no right to cancel a contract or cancel agreements, and under Federal or State law.  Whether you can receive a refund is dependent on the wholesaler´s return and refund policies.  And each case will be discussed separately, and under its peculiar conditions.

Royalhalo Group:

Royalhalo MX SPR de RL
Royalhalo Fresh & Frozen Foods SPR de RL
Royalhalo Organics SPR de RL
Royalhalo Holdings SAPI de CV
Royalhalo LLC (US)
Royalhalo BV (NL)
Royalhalo Co Ltd. (HK)
Dragon Fresh Foods SAPI de CV
Dragon Organics SPR de RL
Sabra Foods SAPI de CV

How to Contact Us

If you have any questions regarding our privacy statement, or if you have submitted personally identifiable information through one of our web sites and would like access to such information or to have that information corrected, please contact our Corporate Compliance Officer at:

RoyalHalo LLC

401 North Michigan Ave
Suite 1200 Chicago,
Illinois 60611- 4204, USA

Main switchboard:
+ 1 888 418 7692 
E-mail:
customercare@royalhalo.com